1 - After purchasing my product, how can I download it?
After the purchase a message will be sent to the e-mail address used to register. The message will contain the link to download the product. As an alternative, downloads are also available in "My Account > Order History and Details" in the detail of your order. Up to 3 downloads are allowed. If the download fails or any other problem occurs, please do not hesitate and contact us.
2 - I bought a texture that contains 2 bump channels, how can I use them?
Some textures have 2 bump channels to offer you more chances of use. You can use one or both channels at the same time, overlapping and blending them with the "multiply" method (if your 3d software does not allow it, you can merge them using a photo editing software, and get a single bump map).
3 - Are normal maps supplied with your textures?
Currently no, because the bump map contains the same information contained in the normal map and brings to the same results. However normal maps for some materials that require a marked displacement are under study.
4 - I bought some textures, but the results are very different from the images published in the demonstration site, why?
The textures used in a render are only one the multiple elements contributing to the final result: the set of materials, the use of light, the rendering engine, and especially a skilled operator are all very important variables.
5 - I bought a texture including a displacement map, but my computer is too slow for the calculation of the displacement, what should I do?
You can use the displacement map in the bump channel, and superimpose it with the bump map texture "multiply" method, with 50% opacity. Of course this is a starting point, then, with your experience, set parameters correctly to achieve the desired result. This however does not match the effect of the displacement, but in many cases the difference is not visible and the rendering time will be shorter.
6 - About taxes
In this site all prices are shown without tax (VAT). At the moment of check out tax will be added, with the rate of you country (European rule). If you are a company residing in EU, fill the proper field in your profile with a valid EU VAT ID, so tax will not be added. If you are outside EU, your order will not be charged with VAT.
If you have any question that you want to submit, please send us an e-mail to firstname.lastname@example.org or click on "Contact us" in the above menu and fill the form.